I bought an item on Vinted – who do I contact about my InPost delivery?
If you purchased an item through Vinted, your parcel was not booked through InPost Direct.
Although your tracking may show InPost, the delivery was arranged by Vinted, not by you and not by InPost Direct. Because of this, we’re unable to access your order or help with delivery queries.
Why InPost Direct can’t help with Vinted deliveries
InPost Direct only supports customers who book a parcel directly on inpostdirect.co.uk.
For Vinted orders:
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The delivery is booked and managed by Vinted
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InPost Direct does not have access to:
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Your order details
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Tracking information
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Delivery instructions
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Claims or investigations
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Even if your parcel is being delivered by InPost, InPost Direct is not the sender and cannot make changes or raise enquiries.
Who you should contact instead
Option 1: Vinted Support (recommended)
For most issues — including delays, missing parcels, damage, or delivery problems — contact Vinted Support. They’ll work directly with InPost on your behalf.
👉 Vinted Help Centre:
https://www.vinted.co.uk/help
Option 2: InPost Customer Support
If your tracking shows InPost and you need help directly from the carrier, you can also contact InPost (the delivery company), not InPost Direct.
👉 InPost Help Centre:
Click Here
Please note: InPost Customer Support may still ask you to contact Vinted, as Vinted is the booking party for these deliveries.
Important to know
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InPost Direct cannot track, change, or investigate Vinted deliveries
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Contacting InPost Direct may delay resolution, as we’ll always need to redirect you
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Vinted Support or InPost Customer Support are the only routes for help with these parcels
Still need help from InPost Direct?
This page applies to Vinted deliveries only.
If you personally booked a parcel on inpostdirect.co.uk, please return to the Help Centre and contact us using your booking reference.