If you need assistance with an item purchased on VINTED or a parcel sent through InPost.co.uk, please click here to visit the InPost Help Centre. We are unable to assist with VINTED-related inquiries.

Talk to one of InPost's customer services team:

Mon - Fri 08:00 – 19:00

Sat 08:00 – 17:00

Sun - Closed

InPost’s Customer Service number is 0344 755 0117

Calls to this number cost the same as national rate and will be included within national rate inclusive packages. This applies to calls from any phone line, including mobile, landline and payphone.

Please have your parcel tracking ID ready.

Opening times:
Monday - Friday: 8am - 5pm
Saturday - Sunday: Closed

How do I contact InPost Direct?

The InPost Direct team is here for you 24/7. We offer a number of options for customer support.

Please select one of the options below. Alternatively, visit our Help Centre.

My Orders

Track and manage your orders.

Labels

Download your labels.

Parcel Enquiry

Open an enquiry for loss or damage.

Refund

Cancel your order and request a refund.

My Claims

View and manage your claim cases.

Please note that we can only assist customers with orders starting with "YOD" followed by 7 numeric digits.

If you need to speak to someone about a parcel being sent through InPost, click here.