How do I open a claim for a damaged parcel?

If your parcel sent via InPost Direct has been damaged, you can submit a claim quickly and easily through our self-serve portal.

  • Click the link below to start your claim:
    Open a Damage Claim
  • You will need your YOD reference number and the email address used for your booking.

If you need to update delivery details for a parcel sent through Vinted or a retailer, please visit our Help Centre for further assistance.

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