My parcel has not been collected. What can I do?

If your parcel hasn't been collected as scheduled, here are a few steps you can take:

  1. Check your booking details:
    Ensure that the collection address and time window are correct.

  2. Rebook your collection:
    If you need to rearrange the collection, you can rebook it by clicking here. You will need your YOL reference number and either the email address used for booking or your collection postcode.

  3. Check for delivery driver issues:
    Sometimes, collection delays may occur due to unforeseen circumstances. If you haven’t received a notification, feel free to get in touch with our customer support for more details.

If you need further assistance, please contact our support team or check our help centre for more options.

If your parcel was sent through Vinted or by a retailer via InPost, and you need to update your collection details, click here for further assistance.

Was this answer helpful?

Live Help Talk to an Operator


Loading...