How do I cancel my order and apply for a refund?

If you no longer need to send your parcel, we can help you cancel your booking and process your refund request.

To cancel and request a refund:

  • You must be the contract holder with InPost Direct.
  • Your booking must have been made within the last 28 days.
  • You need to request the refund before your parcel is dropped off or collected.

To apply for a refund, click the link below:
Request a Refund

What if I just need to reschedule my collection instead of canceling?
If you want to rearrange your collection without requesting a refund, you can rebook your parcel:

  • To rebook, you'll need your YOL reference number and either the email address used for placing the order or your collection postcode.
  • Click the link below to rebook your collection:
    Rebook My Parcel

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