Can I make a claim for my parcel?
Firstly please accept our apologies that you are having to check out this section of our website. We offer our assurance that, in the event of a claim, we will make the process as painless as possible.
We do have a list of items that we cannot carry at all (prohibited items) and a further list of items which we cover for loss, but not damage.
Please check the list carefully before contacting the customer services team to register your claim.
For the full list please click here.
To register your claim please click the live help button below.