Track Your Parcel

Customer Help Centre

What can we help you with?

Pricing and Pre-Booking

  1. How do I get a quote?

    Prices are calculated using the weight, dimensions and collection and delivery location of your p... (read more)

  2. Are InPost able to carry my parcel?

    We do have a list of prohibited items which we cannot carry at all.  We also have a list of ... (read more)

  3. Will there be any compensation cover applied to my order?

    We do have a list of items that we cannot carry at all (prohibited items) and a further list of i... (read more)

  4. Will I need to print a label to use this service?

    Unfortunately, you would require the printed labels to use the service with InPost Direct.If you ... (read more)

  5. What happens if my parcel is bigger/heavier than declared?

    We realise that mistakes can happen, however we would ask for your help to ensure we can keep our... (read more)

  6. I do not know the weight and dimensions of my parcel. What should I enter?

    You are required to ensure the weight and dimensions are as accurate as possible to ensure that y... (read more)

  7. Which payment methods can I use with InPost Direct?

    At checkout InPost Direct will offer a number of ways in which you can pay.You can use most major... (read more)

  8. Why doesn’t the order process accept my postcode?

    Our order process is made to be as simple and easy as possible however complications can occur wi... (read more)