About Us -
Terms and Conditions
All orders placed on Inpost Direct
are processed by Parcel2Go.com Limited on our behalf.
The registered office address of Parcel2go.com is Coe House, Coe Street, Bolton, BL3 6BU, United Kingdom.
TERMS AND CONDITIONS
Please read these Terms and
Conditions with care and particularly clauses 3.2, 6, and 8, which set out the extent
of our liability under these terms and conditions and provide for an indemnity
by you in certain circumstances.
Please note that certain items are
prohibited from our Services. Check your item against the prohibited item list
Certain other items are carried
without compensation cover for damage or loss and at your risk. We
do not accept any liability for loss of these items or damage to or made by
these items caused through the use of our Service. Check your item against the
item list not covered for compensation here: https://www.inpostdirect.co.uk/prohibited-items. For further details it is important
that you read clause 6.11.
Certain other items require more
detail from you before they can be sent using our Service. Check your item
against the more information required list here: https://www.inpostdirect.co.uk/prohibited-items
Standard Terms of Contract
In these Terms and Conditions where
the following terms are used, they shall have the following meanings:
(a)“Consignment” means any
item(s) of any sort which are, may be, or are intended to be, received by us
from any one sender at an address for us to carry and deliver to any recipient
at any other address.
(b)“Damaged Consignment” means
a Consignment that is no longer in the condition in which it was received by
(c)“The Collection Point”
means the address or terminal / locker at which a Consignment is dropped off or
collected by the carrier or customer.
(d)“Purchased” means when you
accept the Service Order.
(e)“The Delivery Point” means
the address to which any Consignment is delivered by us.
(f)“The Excepted Risks” means:
(i)war, invasion, act of foreign
enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution,
insurrection or military or usurped power, or loot, sack or pillage in
(ii)ionising radiations or
contamination by radioactivity from any nuclear fuel or from any nuclear waste
from the combustion of nuclear fuel, and/or
(iii)radioactive, toxic, explosive or
other hazardous properties of any explosive nuclear assembly or nuclear
component of the same, and/or
(iv)pressure waves caused by aircraft
and other aerial devices travelling at the speed of sound or faster, and/or
(v)the absence, failure or inadequacy
of the packing or packaging used for a Consignment.
(g)“The Service Order” means
the summary of the order displayed at step 5 of the ordering
process which is confirmed to you in the confirmation e-mail that is sent once
acceptance of the order has occurred.
means these terms and conditions, together with the Service Order.
(i)“Us, We or Our”
means Parcel2Go.com Limited, together with its directors, employees any agents
subcontractors or couriers acting on its behalf.
(j) “You” means the customer
who is contracted with us as set out in the Service Order.
(k) “Service” means the
service and carriage of a Consignment by us in accordance with the particulars
set out in the Service Order.
2. Our Obligations
2.1 We will carry out the Service(s)
for you whilst this Agreement is in force, in return for the payment by you to
us of the price set out in the Service Order and in accordance with the terms
of this Agreement.
2.2 We shall have the right to make
any changes to the Service(s) which are necessary to comply with any applicable
law or safety requirement or which do not materially affect the nature or
quality of the Service(s) and we shall notify you of any such changes.
2.3 We warrant that the Service(s)
will be provided using reasonable care and skill.
3. Loading and Unloading
3.1 If collection or delivery of a
Consignment takes place at your premises, we shall not be under any obligation
to provide any equipment or labour which, apart from the driver collecting the
Consignment, may be required for loading or unloading of a Consignment.
3.2 Any Consignment (or part of a
Consignment) requiring any special equipment for loading and unloading shall be
accepted by us for transportation only on the understanding and condition that
such special equipment will be made available at the Collection Point and the
Delivery Point as required. Where such equipment is not available and if we
agree to load or unload the Consignment (or part of the Consignment) we shall be
under no liability or obligation of any kind to you for any damage caused
(however it may be caused) during the loading or unloading of the Consignment.
This includes any damage caused whether or not by our negligence and you shall
agree to indemnify and hold us harmless against any claim or demand from any
person arising out of our agreeing to load or unload the Consignment in these
4. Collection, Deliveries and
Locker / Terminal transactions
4.1 We will make one attempt to
deliver a Consignment during normal working hours. If we cannot obtain a
delivery receipt at the Delivery Point you agree that we shall be authorised to
attempt to deliver the Consignment to, or obtain a delivery receipt from, an
alternative address close to the Delivery Point and (if successful) we agree
that we will leave at the Delivery Point details of the address to which we
have delivered the Consignment. If we are unable to deliver, either to the
Delivery Point or a nearby address, we shall return the Consignment to our
premises and leave a request for the recipient of the Consignment to contact us
to make alternative delivery arrangements to the Delivery Point. If the
recipient does not contact us to arrange the alternative delivery within 7
days we will return the Consignment to you at your cost (such cost to
be discharged before delivery to you).
4.2 If we consider that the
Consignment has become a Damaged Consignment and cannot be delivered because it
is or in our reasonable opinion is likely to be unsafe hazardous or harmful we
reserve the right to dispose of the Damaged Consignment immediately. If the
Consignment becomes a Damaged Consignment because of our actions and we have to
dispose of it we will only be liable to you up to the amounts specified in 6.7.
4.3 We reserve the right to modify
and alter the procedures of performing and using the Service depending on
technical considerations, in order to improve the performance of our Service
and ensure their level of safety level (e.g. change or improvement to the
safety solutions employed in the InPost terminals).
4.4 Your Parcel must comply with the
requirements adopted for and the following categories ascribed to specific
compartments in one of the InPost terminals:
Size categories of Deliveries
Maximum dimensions of a Delivery ,
packaging included (mm)
Maximum weight of a Delivery (Kg)
rounded up to nearest kg
80 * 280 * 640
190 * 280 * 640
410 * 380 * 640
Deliveries exceeding the limits of
categories indicated above will not be accepted by us. The chargeable weight of
a multi-item consignment to one addressee will be the aggregated total of each
individual item rounded up to the nearest Kg.
4.5 Should any reasonable doubt arise
as to a parcel fulfilling our requirements, we are entitled to examine its
contents prior to admitting it for dispatch, the action to be followed by a
decision of non-admission or else of dispatch.
4.6 Parcels (where collectable) are
available for collection in a given terminal for 72 hours after placing then in
the terminals / lockers. In default of the addressee collection a parcel on
time, it will be transported to the original despatch address within 48 hrs.
4.7 Parcels are available for
collection from InPost terminals / locker 24 hours a day, for 7 days in a week
(24/7). InPost reserve the right to make particular terminals accessible at
restricted hours. A parcel will only be produced as available for collection
when the correct code and phone number is quoted. Should the code be lost, the
Addressee is entitled to recover it by contacting P2G via the customer service
contact links e.g. Live Help.
5.1 You agree that we may use another
carrier in order to support our provision of the services to you (this will be
at our own expense) and you agree that both we and this other carrier shall be
entitled to the protection of all of the terms of this Agreement which exclude
or limit liability for any losses or damage.
6. Our Liability
YOUR ATTENTION IS DRAWN PARTICULARLY
TO THIS CLAUSE AND THE LIMITS OF OUR LIABILITY WITHIN IT.
6.1 Where you deal with us as a
consumer, nothing within these terms and conditions shall be deemed to affect
your rights under the Unfair Contract Terms Act 1977. For the avoidance of any
doubt, when you deal with us as a business the Unfair Contract Terms Act 1977
is hereby excluded to the fullest extent legally possible and you are further
referred to additional terms relating to business clients set out below.
6.2 Nothing in this Agreement shall
limit or exclude our liability for:
(a) death or personal injury caused
by our negligence;
(b) fraud or fraudulent
6.3 As a responsible business, we
will perform the Service(s) in a professional manner with the appropriate level
of skill and care. However, damage to a Consignment may still occur as a
consequence of our handling of it and in such circumstances, our liability
shall be limited as set out in these Terms and Conditions. The reasoning behind
this limitation of our liability is as follows:
(a) The value of a Consignment and
the amount of potential loss to you that could arise if a Consignment is
damaged or lost is not something which we can easily ascertain but is something
which is better known to you. In many cases it cannot be known to us at all and
can only be known to you;
(b) The potential amount of loss that
might be caused or alleged to be caused to you is likely to be disproportionate
to the sum that we could reasonably be expected to charge you for providing the
Service(s) under this Agreement;
(c) It is not possible for us to
obtain cover which would give unlimited compensation for our full potential
liability to all of our customers and, even if it were, such cover would be
much cheaper if taken out by you (rather than us taking out such cover and
passing the cost on to you) and on that basis, it is more appropriate for you
to take out such cover;
(d) We wish to keep the costs of
providing the Service(s) to you as low as possible;
(e) In light of the above we wish to
limit our liability for any damage caused to you to levels which we consider
proportionate to our low charges for providing the Services. These amounts are
set out in clause 6.5;
(f) In these Terms and
Conditions, damage to you means any damage suffered by you (including any loss
of, or damage to, a Consignment and any other loss, whether or not known to you
or us or in either of our contemplation at the time of entering into this Agreement),
however it arises but only so long as it is caused by our negligence, breach of
duty or other wrongful act or omission (which includes any deliberately
wrongful act or omission) and any breach of any the terms of this Agreement, or
any terms implied by statute (where applicable);
(g) We investigate all claims
received by us in a fair and speedy manner, but such investigations are more
accurate and are easier to perform soon after the loss or damage is alleged to
have incurred and on that basis, the timescales set out in this Agreement are
necessary to ensure that such investigations can be performed fairly.
The Extent of our Liability
6.4 We shall only be liable
for damage or loss caused to you if it is caused by our negligence, breach of
duty or other wrongful act or omission, and only subject to the limitations set
out within this clause 6 and clause 7;
6.5 We shall not be liable to
you under any circumstances for any direct or indirect loss (including, but not
limited to loss of profits, or loss of goodwill) or for any other special or
indirect losses, costs, damages, or claims which do not arise naturally as a
result of our negligence, breach of duty, or other wrongful act or omission.
6.6 We shall not be liable to
any circumstances where there are any material discrepancies (meaning more than
10% difference) between the declared dimensions and weights and the actual
dimensions and weights.
b) in any
circumstances in respect of the items on the Prohibited items; Special
Provisions items and No Compensation items lists, unless otherwise stated by
The Limitation on the Amount of our
6.7 If we are liable to you for any
reason, we shall (subject always to clause 7) only be liable to you up to the
following amounts in the following circumstances:
(a) If we lose or damage all
of a Consignment we will be liable for a maximum of £20 for Inpost
services. If however this maximum figure is greater than the actual value of
the Consignment then we shall only be liable for the full value of that
(b) If we lose or damage part
of a Consignment, the amount of the sum determined under clause 6.7(a)
above shall be pro-rated down to represent the proportion that the actual value
of that part of the Consignment bears to the actual value of the whole
(c) If we cause you loss or
damage arising in any other way, a maximum of £20 for Inpost services) in
respect of any Consignment.
If you consider that the potential
loss to you caused by the loss or damage of all (or part) of a Consignment
would exceed the figures set out above you must arrange
separate cover or insurance to cover such potential loss. For the
avoidance of doubt, this includes any additional insurance you may require in
respect of any items listed on the “Special Provisions” and “No Compensation
Items” lists. The items on the “Prohibited Items” list are prohibited and
no level of insurance taken out by you will change whether these items will be
allowed. If you do not do this then we shall not be liable to you for more
than the amounts set out above and you shall be responsible for the risks in
any amounts not covered through such cover or insurance (or lack of).
We will not be liable to repay you
the value of the Consignment as at the time it was purchased by you.
Consignments by their nature are subject to depreciation. You are advised to
take out a “new for old” insurance policy should you wish to be compensated in
this way. Our liability to you is limited to the amounts set out within this clause
6 and based on the actual value at the date of loss.
6.8 In order to ascertain the extent
of our liability above, we shall require proof of the value and weight of the
entire Consignment and any part or parts of it which make it up and you must
ensure that, prior to our collection or the dropping off of the consignment at
an InPost terminal / locker, you have a record of these. For the avoidance of
any doubt, and without affecting clause 6.5, we shall only be liable for the
replacement value of the Consignment and not for any sums that would amount to
profit on the Consignment or applicable value added tax (or like tax) on such
6.9 If a claim arises as a result of
damage to the whole or part of a Consignment and if we settle the claim for a sum
equal to or greater than the value of the Consignment, then we shall be
entitled to claim ownership of the Consignment and deal with it as we see
fit.< For the avoidance of any doubt, we shall be responsible for the cost
of recovery of the Consignment.
6.10 If you wish to combine a number
of discrete packages you must do this within an outer box or packaging fully
encompassing each discrete package. If you do not do this and any individual
discrete package(s) come apart in transit resulting in one or more of them
being lost, then once the remaining parcel(s) are signed for by the recipient,
you accept that you cannot make a claim for loss or partial loss of that
Prohibited Items, Special
Provisions Items and No Compensation Items
6.11 Certain other items are
carried without compensation cover for damage or loss and at your own
risk. A list of these can be found at: http://www.inpostdirect.co.uk/shipping-items.aspx#unins.
For the avoidance of doubt, we do not
accept liability for any loss, damage to or damage caused by any of the items
on these lists, whatsoever and howsoever such loss or damage is caused, whether
in contract, breach of statutory duty, tort (including negligence) or
Please note that whilst you may be
able to take out insurance in respect of any of these items, this does not
alter the provisions set out in this clause 6.11 in any way.
Notification of Claims
6.12 We shall not be liable to you under
any circumstances for any loss or damage unless you notify us either by
our live help service (via our website) OR by
written notice of the details of the alleged claim to The Cube, Coe Street,
Bolton, BL3 6BU within:
(a) 14 days of
delivery of the Consignment in the case of damage to all or part of a
Consignment or loss of part of a Consignment;
(b) and in all other cases
(including, but not limited to, loss of the whole of a Consignment)
within 28 days from when the Consignment was collected or received
6.13 All requests for refunds must be
submitted in writing to The Cube, Coe Street, Bolton, BL3 6BU and received by
us within 28 days from the date the Service was purchased.
6.14 (a) We shall not, in any
circumstances, be liable to you for any damage caused arising directly or
indirectly as a result of any of the Excepted Risks.
(b) If at any time we are prevented
or delayed from starting, carrying out or completing any of the Services
because of a strike, lock out, labour dispute, weather conditions, traffic
congestion, mechanical breakdown or obstruction of any public or private road
or highway or any other cause beyond our control, you shall have no claim for
damages against us for any loss that you may suffer as a result PROVIDED that,
where the delay is caused by the mechanical breakdown of one of our vehicles,
we shall use our best endeavours to provide a replacement vehicle with the
minimum delay practicable.
(c) We shall not in any circumstances
be liable for any late delivery or missed delivery or failure to deliver caused
by or contributed to by any deficient or ambiguous labelling of a Consignment
and you agree to be responsible for ensuring that such labelling is clear and
6.15 If our performance of any of our
obligations under this Agreement is prevented or delayed by any act or omission
by you or failure by you to perform any relevant obligation (“Your Default”):
(a) we shall (without limiting our
other rights or remedies) have the right to suspend performance of the
Service(s) until you remedy Your Default and, and we shall have the right to
rely on Your Default if Your Default prevents or delays our performance of any
of our obligations;
(b) we shall not be liable for any
costs or losses that you may suffer that arising directly or indirectly from
our failure or delay to perform any of our obligations; and
(c) you shall reimburse us on written
demand for any costs or losses sustained or incurred by us arising directly or
indirectly from Your Default.
7. Your Indemnity
7.1 We shall assume, for the purposes
of this Agreement, that you are the sole owner of every item dispatched in the
Consignment but if any other person makes a claim against us for loss of or
damage to any such items beyond our liability to you then you agree that you
shall indemnify us against any losses or liabilities that we suffer through
that claim (including all legal costs and expenses) and you agree that we shall
have no liability to you in these circumstances, regardless of whether such
claims exceed any limitations of liability set out in this Agreement.
7.2 You agree to indemnify us against
any losses or liabilities that we may suffer through the loss of, or inability
to deliver, a Consignment caused by deficient or ambiguous labelling of such
7.3 You agree to indemnify us against
any losses or liabilities that we may suffer through a breach by you of any of
your obligations set out in clause 10.
8.1 If you are a business customer
with a business account then:
(a) you shall make payment to us
within 7 days of the relevant invoice being issued to you, such invoice to be
issued monthly [in arrears];
(b) without limiting any other right
or remedy of ours, if you (as a business customer only) fail to make any
payment due to us by the due date for payment, we shall have the right to
charge interest on the overdue amount at the rate of 8% per annum above the
then current Bank of England’s base lending rate accruing on a daily basis from
the due date until the date of actual payment of the overdue amount, whether
before or after judgment, and compounding quarterly;
(c) you shall pay all amounts due
under this Agreement in full without any deduction or withholding except as
required by law and you shall not be entitled to assert any credit, set-off or
counterclaim against us in order to justify withholding payment of any such
amount in whole or in part. We may, without liming our other rights or
remedies, set off any amount owing to us by you against any amount payable by
us to you.
8.2 If you are not a business
customer with a business account you shall pay all charges applicable in
respect of the Service(s) provided by us in accordance with the payment terms
set out in the Service Order.
9.3 Should the provision of any
Service(s) mean that we have to deliver a Consignment on a bank or other public
holiday we shall be entitled to make a reasonable extra charge for any
additional costs incurred by us as a result.
8.4 All charges stated, whether by invoice
or in the Service Order, shall be exclusive of any applicable value added tax
which shall be added to the total sum payable to be repaid by you.
9.1 At any time where we offer
customers a system of payment on account with bonus credit being applied to
such accounts, we shall refer to such system as “Prepay” and the additional
provisions of this clause 10 shall apply.
9.2 Your current Prepay credit and
any applicable bonus credit shall be separately recorded and the total balance
of these credits shall be shown in your account through our website.
9.3 When you accept the Service Order
our system will check your Prepay credit and bonus credit balance. The price
set out in the Service Order shall be deducted from the balance. If such
deduction would result in a negative balance then you shall make up the
difference in accordance with the provisions of clause 9 (Payment).We may set a
minimum pre pay limit from time to time on any credit payments made to your pre
pay account and these will be notified to you through our website (currently
9.4 Any payment made on account under
the Prepay system shall be deemed as a payment for services to be ordered from
us. After the initial refund period described below our liability to you will
be to provide services to the value of the account balance. Cash balances will
not be returned except in cases where you received a defective service and
requested a refund of the unused Prepay cash balance held on the account. Any
such refund shall be provided subject always to the provisions of clause 6 and
you complying at all times with your obligations under clause 11.
9.5 If you do not place any orders
for a 6 month period we will send an e-mail to the address in your Account
Details to remind you of your balance. This will be repeated at 12 months and
18 months. When a period of 24 months has passed with no orders placed we will
assume that your account is no longer active, the Prepay balance will expire
and you shall have no further claim to such balance (including in order to pay
9.6 If you change your mind after
making a payment on account you may request a refund by contacting our customer
services using the details on the contact page of our website within 28 days of
the transaction. In such cases the amount refunded will be the sum of the
original payment less the value of any services ordered on account.
9.7 Refunds can only be made to the
credit card account used to make the original purchase and we will charge a
minimum of £5 or 5% of the total refund (whichever is greater) towards our
processing costs. Goodwill payments credited to your account will not be
available to be refunded to you.
10. Your Obligations
10.1 You agree to:
(a) ensure that the information you
supply in the Order Schedule is complete and accurate;
(b) co-operate with us in all matters
relating to our provision of the Service(s);
(c) provide us with access to your
premises, office accommodation and other facilities as reasonably required by
us if any of these are to be the Collection Point or Delivery Point;
(d) provide us with such information
and materials as we may reasonably require in order to supply the Service(s)
and ensure that such information is accurate in all material respects.
10.2 You agree that we shall not be
required, and that you shall not cause us, to carry anything if it would be
illegal or unlawful for us to do so (either in the UK< or any country to
which a Consignment is to be delivered). You agree that should you do this, you
will indemnify us against any losses and/or damage that we may suffer as a
10.3 We will not, without specific
separate written agreement, carry: livestock; liquids; perishable goods; glass;
gasses; pyrotechnics; arms; ammunition; corrosive; toxic; flammable; explosive;
oxidising or radioactive materials. In addition we will not carry any items
which are on our prohibited list above.
10.4 We reserve the right to refuse
to carry any parcels which are neither the property of, nor sent on behalf of,
10.5 You understand that:
(a) All Consignments shall be
accepted at the Delivery Point and that the recipient shall give our driver an
appropriate receipt and you agree that this receipt shall be conclusive
evidence of delivery of the Consignment by us. This clause 11.5(a) shall not
apply where such receipt is obtained as a result of fraud, collusion or
dishonesty on the part of our driver.
(b) If there is a strike by any
employees of yours, or the employees of any person receiving delivery, then you
agree that our representative shall not be asked to perform any additional
duties or any duties of a strike-breaking nature.
11.1 Unless specifically agreed
otherwise, “working days” do not include Saturdays, Sundays or public holidays.
11.2 We will not provide any refund
or reduction of charges if we receive less than the number of parcels for which
you have contracted.
12. Nature of Agreement
12.1 This Agreement, the Order
Schedule, the CMR Regulations and the Montreal Convention (so far as they are
applicable) shall constitute the entire contract between us and you and the
contract shall not incorporate, or be deemed to incorporate any provisions of
any other documents. In addition, this contract and the documents referred to
above shall supersede any previous contract, warranty or representation made or
given by us relating to the Service(s) set out in the Order Schedule.
13.1 No variation, amendment or
cancellation of the terms of this Agreement (other than the Order Schedule)
shall be binding upon us unless and until it is confirmed in writing by a
director of us and, for the avoidance of any doubt, it is declared that no
person other than a director has authority to negotiate or enter into any
commitment on behalf of us which would or might (but for this clause) involve
us in any legal liability whatsoever.
14.1 This Agreement may be terminated
by either party giving to the other one month’s written notice of its desire to
terminate this Agreement. This Agreement may also be terminated immediately if
the other party breaches any of its obligations under this Agreement or (in the
case of an individual) becomes bankrupt or (in the case of a company) goes into
liquidation other than for the purposes of reconstruction or amalgamation, or
has an administrator or receiver appointed over any of its or his property or
income or make any deed or arrangements with or for the benefit of his or its
14.2 On termination of this Agreement
for any reason:
(a) you shall immediately pay to us
all of our outstanding unpaid invoices and interest and, in respect of
Service(s) supplied where the Consignment has been delivered but for which no
invoice has been submitted, we shall submit an invoice, which shall be payable
by you immediately on receipt;
(b) in respect of a Consignment which
has already been paid for and which has been received but not yet delivered,
then we shall deliver such Consignment in accordance with the terms of this
(c) in respect of a Consignment which
has not been paid for but which we have received but not delivered, we shall
return the Consignment to you.
(d) the accrued rights, remedies,
obligations and liabilities of the parties as at expiry or termination shall
not be affected, including the right to claim damages in respect of any breach
of this Agreement which existed at or before the date of termination or expiry;
(e) clauses which expressly or by
implication have effect after termination shall continue in full force and
15. Applicable Law
15.1 This agreement and any dispute
arising out of or in connection with it or its subject matter or formation
(including non-contractual disputes or claims) shall be governed by and
construed in accordance with the law of England and Wales
15.2 You irrevocably agree, for our
sole benefit that, subject as provided below, the courts of England and Wales
shall have exclusive jurisdiction over any dispute or claim arising out of or
in connection with this agreement or its subject matter or formation (including
non-contractual claims). Nothing in this clause shall limit our right to take
proceedings against you in any other court of competent jurisdiction, nor shall
the taking of proceedings in any one or more jurisdictions prevent us from
taking proceedings in any other jurisdictions, whether at the same time or not,
to the extent permitted by the law of that other jurisdiction.